Terms and Conditions

Welcome to De Sole
By accessing or using our online store and purchasing any products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website. If you do not agree with any part of these terms, you should not use our online services.

1. Eligibility to Use the Online Store

  • Our online store is available only to individuals who are able to enter into legally binding contracts under the applicable laws of the United Arab Emirates.
  • If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions.
  • If you access our services from outside the UAE, you are responsible for complying with all local laws applicable in your region.

2. Acceptance of Terms

  • By browsing, using, or placing an order through our website, you agree to these Terms & Conditions and to any additional policies referenced on our site (such as our Privacy Policy and Exchange & Return Policy).
  • These Terms & Conditions supersede any previous representations, agreements, or understandings, unless specific additional terms are provided for a particular product or service.

3. Website Use & Account Responsibility

  • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.
  • If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
  • You must notify us immediately if you suspect any unauthorized use of your account.

4. Products, Prices & Availability

  • All products listed on the website are subject to availability. We reserve the right to limit quantities of any product or to discontinue any item at any time.
  • Prices shown on the website are in the currency specified on the site and may be changed or updated without prior notice.
  • We make every effort to display product colors and details accurately, but we cannot guarantee that your device’s display will perfectly reflect the actual product.

5. Orders & Payment

  • By placing an order, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.
  • We reserve the right to accept or reject any order at our discretion (for example, in cases of payment issues, stock availability, or suspicious activity).
  • You agree to provide accurate and complete information for billing, delivery, and contact.
  • Payment methods will be as displayed on the website at checkout (e.g. card payment, cash on delivery, etc., depending on what you offer).

6. Shipping & Delivery

  • Orders are delivered by our chosen shipping partners to the delivery address you provide at checkout.
  • Estimated delivery within the UAE is typically between 8–14 days from the date of order confirmation.
  • Delivery times are estimates and may vary due to factors beyond our control (such as courier delays, public holidays, customs, or unforeseen events).

If you provide incorrect or incomplete delivery information, this may cause delays or failed deliveries, and any additional charges may be your responsibility.

7. Customs, Duties & Taxes (for International Orders, if applicable)

  • If you order from outside the UAE, your shipment may be subject to customs duties, taxes, or import fees imposed by your country’s authorities.
  • These charges (if any) are always paid by the recipient/buyer, not by De Sole.
  • You are responsible for any legal consequences in your country, including any refusal, restriction, inspection, or additional fees imposed on your shipment.

8. Exchange, Return & Refunds

  • Our Exchange & Return Policy (shown separately on the website) forms part of these Terms & Conditions.
  • By placing an order, you acknowledge and accept the terms regarding:
    • Eligibility for exchange/return
    • Timeframes
    • Item condition requirements
    • Refund or store credit rules
    • Responsibility for return shipping, where applicable

Please review the policy carefully before making a purchase.

9. Limitation of Liability

  • De Sole is responsible for ensuring products are in good condition and properly packed at the time of handover to the shipping company.
  • If damage occurs during transit due to the courier’s handling, we will assist you in communicating with the shipping company, but De Sole is not liable for damage caused solely by the carrier.
  • We are not responsible for:
    • Delays caused by shipping companies, customs, or any third-party service providers
    • Any loss or damage arising from circumstances beyond our reasonable control (such as natural events, strikes, system failures, etc.)
  • To the fullest extent permitted by law, De Sole shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products.

10. Intellectual Property

  • All content on the website, including logos, images, designs, text, graphics, and layout, is owned or licensed by De Sole and is protected by applicable intellectual property laws.
  • You may not copy, reproduce, distribute, or use any content from the website for commercial purposes without our prior written consent.

11. Changes to Terms & Website

  • We may update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective once posted on the website.
  • Your continued use of the site after changes are posted constitutes your acceptance of the revised terms.

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes arising in connection with the use of the website or purchases made through it shall be subject to the exclusive jurisdiction of the competent courts in the UAE, unless otherwise required by applicable law.

13. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, you can contact us at:

De Sole
Email: desoleuae@gmail.com