We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from our online store. By using the site, you agree to the practices described below, as well as the general terms of use.

1. Information We Collect

Personal Information

When you shop or create an account, we may ask for information such as:

• Full name

• Email address

• Billing and delivery address

• Phone number

• Password

• Order details and the products you have purchased

We may also request your email address when you subscribe to our newsletter, or optional information such as date of birth to provide personalized offers.

Non-Personal Information

We collect general browsing data through cookies, such as:

• Pages visited

• Device or browser type

• Language and region preferences

2. How We Use the Information

We use your personal data to:

• Process and deliver your orders

• Communicate with you regarding order status and customer service

• Respond to your inquiries

• Improve our website and user experience

• Send promotional offers when you subscribe (with the option to unsubscribe at any time)

• Protect the website from fraud and ensure secure transactions

With your consent, we may contact you regarding new offers and updates.

3. Sharing Information With Third Parties

We may share certain information with trusted third parties to provide services such as:

• Shipping companies

• Payment processors

• Customer support providers

• Marketing and analytics partners

These third parties are only permitted to use your information to perform their services.
We do not sell your personal information to any external party.

We may contact you via phone or email to confirm orders, provide updates, or send promotional information.

4. User Accounts

When you create an account, you can:

• View your past orders

• Update your personal details

• Manage your addresses

• Modify your email subscription

You must keep your login details confidential. We are not responsible for any unauthorized access resulting from user negligence.

5. Cookies

Our website uses cookies to:

• Remember your preferences

• Save items in your shopping cart

• Improve website performance

• Analyze visitor traffic

You may disable cookies through your browser settings, but some website features may not function properly.

6. Social Media Plugins

Our website may include plugins such as Facebook, Instagram, TikTok, and others. These plugins may automatically send data to the respective platforms when you visit pages containing them.

To enhance privacy, consider logging out of your social media accounts or adjusting your privacy settings on those platforms.

7. Protecting Your Information

We implement security measures to protect your data, but no online platform can guarantee complete security.
Your use of the site indicates your acknowledgment of these risks.

8. User Rights

You may request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your account (unless retention is required for legal or transactional purposes)

All our products are Master Copy (first grade) and not original.

Additional Terms and Conditions

9. Use of the Website by Users Under 18

If you are under 18 years old, you may only use the website under the supervision of a parent or legal guardian who agrees to comply with these terms and conditions.

10. De Sole Shipping Responsibility

We ensure that products are in good condition and properly packaged at the time they are handed over to the shipping company.

If damage occurs during transport due to the shipping company, we will assist you in communicating with them; however, De Sole is not responsible for damages caused solely by the shipping carrier.

11. Limitation of Liability

We are not responsible for:

• Delays caused by shipping companies, customs, or any third-party service providers

• Any loss or damage resulting from circumstances beyond our reasonable control (such as natural disasters, strikes, system failures, etc.)

To the fullest extent permitted by law:
De Sole shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or from purchasing our products.

12. Changes to This Policy

We may update this policy from time to time. Any updates will be posted on this page along with the revised date.

13. Contact Us

If you have any questions about our policy or terms of use, you can contact us at:

Email: desoleuae@gmail.com
Phone: +971 52 728 6260